Cancellation Policy

Cancellation Policy

Primped Cancellation Policy

Please review the following carefully in addition to Primped’s Terms of Use.

Cancellations made by you outside of 4 hours of a booked appointment will not incur a penalty. Cancellations made by you within 4 hours of a booked appointment will be penalized at the full price of the service, unless you are cancelling due to COVID-19 in which case you will only be billed a $20pp flat rate pending you notify Primped via phone. Please always try to cancel appointments as far in advance as possible! You can cancel any upcoming booked appointments by logging into your Primped account and clicking into an appointment under the Appointments tab.

If you are cancelled on by a pro outside of 4 hours, no compensation will be provided.  If you are cancelled on by a pro within 4 hours, you may be compensated up to the full price of the service.

Cancellation due to Lateness

We try to be understanding when it comes to running late we know you’re busy! Should you be late by more than 20 minutes for an appointment, your pro may elect to either move forward with or cancel the appointment, which you will be fully billed for.

Likewise, please excuse your pro for being up to 20 minutes late.  Where a pro is late by more than 20 minutes, you may elect to either move forward with or cancel the appointment.  You’ll be compensated up to the full price of the service in either case, though to a lesser degree if you choose not to cancel.  You must file a formal complaint as per Primped’s complaint process outlined in our Customer Policies to be eligible for compensation due to lateness, as Primped is not aware of lateness unless it is reported.

Group Bookings Cancellation Policy

For any group bookings that includes 4 or more people receiving a service, a fee will be charged by Primped if the appointment is cancelled. If the group booking is cancelled within 12 hours of the appointment being confirmed, the cancellation fee will be 25% of the total booking cost. If the group booking is cancelled more than 12 hours after the appointment has been confirmed, the cancellation fee will be 50% of the total booking cost.